Boots partners video GP service in pilot scheme

Boots UK is working with Livi to pilot a video GP service in a bid to make access to healthcare easier.

The Livi video GP service is initially piloting an NHS service in North West Surrey and a private service in Boots London Liverpool Street store.

Luke Buhl-Nielsen, Livi UK country director, said: “We are delighted to be partnering with Boots to help more patients access quality healthcare at a time and place that suits them best. We believe that the health system should be more responsive to the needs of patients; digital health tech, such as Livi, is the key to unlocking a more responsive and flexible health service. Livi lessens the burden on the NHS – using technology to reduce missed appointments, lower costs, and improve care.”

In England, GP contracts state that all patients should have access to online and video consultations by 2021 as part of the NHS Long Term Plan.

Livi allows patients to see a GP by video consultation in a Boots store. Using a pharmacy consultation room and instore tablet computer, a Livi GP can provide patients with medical advice, diagnostics, referrals and prescriptions.

All Livi GPs are GMC registered, UK-qualified, and specially trained in ‘web-side manner.’ A Boots pharmacist will support the patient on arrival and offer follow-on services and counselling on medication after the appointment when required, bringing together two key strands of Primary Care to improve patient outcomes.

This new service also means customers who don’t have smartphones can benefit from the convenience of using technology to see a GP, increasing equitable access to digital healthcare.

Paul Dunne, transformation director, Boots UK, said: “Technology is changing the face of pharmacy and in this digital age, we know our patients, and their carers, want convenient, simple and accessible solutions to manage and take control of their health. Our collaboration helps make this new, digital model of care a more mainstream part of the NHS and has huge potential to alleviate the growing pressure on our healthcare system.”

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