Docman becomes first supplier to integrate with NHS eRS

Electronic document management provider, Docman, has become the first company to integrate its technology with the NHS e-Referral Service (eRS), following the government’s recent funding to help Trusts go paperless.

The news comes after health and social care secretary Matt Hancock announced that £75 million will be available to help Trusts replace paper-based systems with electronic ones.

Docman has integrated its Referral Management Solution (RMS) with eRS, bringing together the two electronic workflow systems to remove the need for manual and paper-based triage processes. Docman’s system will now take in referral and clinical information which can then be digitally presented to consultants.

It’s hoped that the integration will deliver both time and efficiency savings to NHS Trusts. Trusts that are already using Docman’s system save over half an hour for every referral they make compared to paper.

Western Sussex Hospital NHS Foundation Trust will be the first Trust to go live with the integration which will be implemented across two phases. The first phase of the project will involve technical integration and accreditation, whilst phase two will offer consultations the option to accept, reject or redirect a referral.

The NHS is steadily moving towards more digital practices and from 1 October, Trusts will only accept first-appointment referrals from GPs electronically.

Ric Thompson, managing director for Health and Care at Advanced, Docman’s parent company, said: “We’ve worked extremely closely with NHS Digital to support the digitisation of the referral process and remove the complexity a trust has in receiving and processing referral letters. We’re delighted to have supported Western Sussex Hospitals in its deployment of Docman RMS, which will enable the trust to drive significant efficiencies and save money.”


Reece Armstrong is a reporter for Digital Health Age. Coming from the North East of England, Reece has an MA in Media & Journalism and a BA in Popular & Contemporary Music from Newcastle University. Reach him on Twitter or email via:

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