Emergency first responder app, GoodSAM is the first emergency healthcare app to develop a secure in-app live video streaming function. GoodSAM delivers

GoodSAM app connects emergency care providers to patients on-scene

Emergency first responder app, GoodSAM is the first emergency healthcare app to develop a secure in-app live video streaming function

GoodSAM delivers emergency care providers and registered first responders the ability to see a patient on scene and assess the severity of their injuries remotely, which can help determine correct resources and urgency of care needed, according to the company.

The GoodSAM app, which uses GPS technology to alert trained first responders including off duty doctors, nurses and paramedics, to nearby medical emergencies, also has an embedded video function.

When a member of the public comes across a medical emergency, by touching the GoodSAM emergency button it will immediately dial 999 but while the caller is talking to the emergency control operators, their phone is also alerting first responders within 200 metres who can help until the emergency services arrive.

The video function can be simultaneously accessed by multiple parties if needed; the first responder while they are on route to help or by ambulance services who integrate the technology into their dispatch system.

GoodSAM’s medical director, Mark Wilson, said: “This is a major breakthrough in healthcare technology. The possible benefits to patients are incredible.

“Allowing medical professionals access to see a patient can help in assessing the patient’s needs. Via the app, the responder can see the patient and the scene and as ambulance services utilise the technology it may aid appropriate resourcing.”

The London Ambulance Service recently became the first ambulance service in the world to use this function, but with over 7,000 first responders currently signed up as Good Samaritans across the world, the GoodSAM company said it is appealing for more medically trained people to sign up as ‘responders’ and to members of the public to become ‘alerters’.

Wilson added: “If someone is in cardiac arrest the earlier quality CPR can be performed, the better the chance of patient survival. GoodSAM alerts nearby first responders that can go and help before the ambulance service arrives.

“If a defibrillator is readily available, the location of which is shown on the GoodSAM app, patients are up to six times as likely to survive.

“Everyone who has a smartphone has a life-saving device in their pocket. They just need to download the GoodSAM app in case they ever need to use it.”

Addressing any issues of data security, Ali Ghorbangholi, GoodSAM’s technical director who led the development of the App, said: “GoodSAM’s new video streaming function offers end-to-end encryption between users on all servers ensuring private, safe and secure real-time communications.

“In transferring the data between users, the data is first encrypted using the datagram transport layer security, which prevents sniffing or information tampering.

“To further reinforce this, the app also encrypts video and audio data via the secure real time protocol method, ensuring that voice and video traffic cannot be heard or seen by unauthorised parties.”


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