Healthcare staff lose 20 mins per day due to IT issues

A new report has shown that healthcare workers are losing nearly 20 minutes every day due to technology issues.

The report, released by IT services business, Managed 24/7, highlights that the average employee in the GB private medical and health sector who uses IT wastes 18.88 minutes every day due to IT problems.

The report highlights the poor IT systems and support services that currently affect UK healthcare organisations. Managed 24/7 suggest that IT failure could cost UK PCL £35 billion per year, if the average amount of time lost was applied to all full time workers.

The report states that slow running systems was the biggest issue affecting workers in the private medical and health sector last year. Other issues include failures in connection, outdated kit or software, system crashes lasting over four hours and a lack of training for using IT services and software.

More so, the report found that 34% of healthcare workers believe that their IT systems are damaging their ability to do a good job; 44% believe that IT problems directly cost their business time and money and 24% who experienced IT issues said it has caused customers to complain.

John Pepper, CEO and founder of Managed 24/7, said: “The UK is facing a productivity crisis. The UK currently ranks seventh in the G7 and 17th in the G20 for productivity per person, and fixing our outdated and poorly managed IT systems and support should play a significant role in closing this gap, especially in the UK private medical and health sector.

“It takes a German worker four days to produce what his or her UK counterpart does in five and this crisis is resulting in the UK lagging well behind other developed nations. In light of recent outages such as British Airways and at the NHS, it is time for the UK to address our IT issues to ensure we aren’t left behind by our more technically adept neighbors.”



Reece Armstrong is a reporter for Digital Health Age. Coming from the North East of England, Reece has an MA in Media & Journalism and a BA in Popular & Contemporary Music from Newcastle University. Reach him on Twitter or email via:

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