Chase Farm hospital has been praised by the chair of NHS Providers for a project that involved overhauling the management of patients and information during outpatient appointment.
Speaking following an event at the London Stadium organised by Intouch with Health, Dame Gill Morgan stated that Chase Farm “really are making the best of all the technology they’ve got to transform the experience for patients, for staff and for them financially as an organisation.”
The new Chase Farm Hospital, part of the Royal Free London NHS Foundation Trust, opened to the public in September 2018. It uses digital solutions to manage the outpatient journey, including arriving patients for their appointment, directing them around the hospital, and tracking their location for the duration of their visit.
The hospital has also implemented an electronic appointment outcome form, enabling clinicians to record procedure and referral to treatment codes, or create a digital flag to request the creations of a follow up appointment, with the digital forms achieving a monthly 99% completion rate by clinicians.
Dame Gill said: “If we really are going to deliver the ten-year agenda, then we need to be thinking in a different and more integrated way about all the components. Digital, for me, is not about a set of things to do, but a way of thinking about the opportunities and linking digital and technology together with transformation and workforce.
“They [Chase Farm] really are making the best of all the technology they’ve got to transform the experience for patients, for staff and for them financially as an organisation.”
Following a presentation to attendees about leading a project at Aintree University Hospital (part of the Liverpool University Hospitals NHS Foundation Trust) to improve patient experience and increase the clinical efficiency through digital technology, Jonathan Lofthouse, director of improvement at Aintree University Hospital, stated that “some of the most significant challenges within the NHS include how we transform at pace within what is clearly a very challenging financial environment.”
He said: “What we have learned from our work with Intouch with Health is that when you work in partnership with a company and are confident in the product they supply, you can release both financial and operational efficiency benefits in very quick order…..ultimately to enhance the patient experience and the clinical experience of staff working within organisations.”