Low confidence for mobile device management in healthcare, research shows

A new report, conducted by technology research company Vanson Bourne and commissioned by Apple management company Jamf, highlights the concerns healthcare IT decision makers have regarding mobile devices.

The research shows that 48% of those currently using devices are fully confident with how their organisation handles mobile devices – a drop of 59% in 2016. The biggest concern was security, with around 49% demanding to see an improvement in their MDM solution’s security.

600 healthcare IT decision makers within both public and private organisations were interviewed across the UK, Germany, France, the Netherlands and the US.

Almost all of those interviewed (95%) believe that their current MDM solution could be improved. More so, 31% are avoiding implementing a mobile device initiative because of concerns regarding security.

The report shows that confidence levels in healthcare organisations’ MDM security solutions are low. In Germany, there was a drop of 33% among healthcare IT decision makers from 85% in 2016 to 52% in 2018. In the US, a 13% decrease in the confidence of MDM solutions showed that healthcare organisations are struggling to find ways to secure devices.

Joe Bloom, product manager, Jamf, said: “Security breaches in general are growing exponentially in the healthcare industry. As mobile device initiatives continue to become more widespread across healthcare organisations of all sizes, it is worrying that healthcare IT decision makers are becoming less confident in their mobile device management solution. Hospitals and clinics need a robust and secure MDM offering that can empower caregiving staff to drive greater productivity that leads to higher patient satisfaction, to future-proof the industry.”

The key focus areas identified by those in the survey around MDM solution implementation included data privacy (54%), security/compliance (51%) and/or regularly patching software (40%).

The research also states that the adoption of mobile devices in healthcare organisations is set to increase in the near future with mobile device expected to be common in nurse stations, administrative offices and patient rooms.

However, over half of all respondents believed that the mobile device usage will further expand to both clinical care teams (59%) and administration staff (54%), and nearly half (47%) would increase the mobile device use for long-stay patients over the next two years.

Nearly all (96%) of organisations which have implemented a mobile device initiative have seen a positive impact on patient experience and satisfaction scores. In particular, 32% commented that scores have risen dramatically, with the public sector seeing the biggest jump in patient experience scores.

Reece Armstrong is a reporter for Digital Health Age. Coming from the North East of England, Reece has an MA in Media & Journalism and a BA in Popular & Contemporary Music from Newcastle University. Reach him on Twitter or email via: reece.armstrong@rapidnews.com

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