New app supports home living with 24/7 carer access

A startup in Australia has launched a mobile app that offers 24/7 access to carers for people living at home, The Lead reports. The Ubercare app was designed to help people live at home longer through increased access to carers at short notice.

Residents using the app can have qualified help arrive within 30 minutes. Every carer has a certificate or higher qualification suitable to offer support for home care living. Carers can offer help with things such as showering, dressing, eating and drinking, grocery shopping, appointments, household duties and more.

Ubercare founder Simon Chappel got the idea from his mother who was having to adjust her life around her carer’s schedule.

“People want to remain living in their own homes for as long as possible and we fit this model very well.” Chappel said. “It can be for the simplest things like going down to buy a carton of milk or reorganising the fridge, doing a load of washing, changing the bedsheets or just sitting down for a chat. A lot of the time it’s the son or daughter taking up that role and now you can just hire a qualified carer instead”.

Users can check carers’ profile on the Ubercare app beforehand, which includes a picture, time of arrival, pay rate and rating system.

Ubercare currently has around 500 carers on call in South Australia. Each carer is screened and must have several qualifications and clearances including a Certificate III in Individual Support, current first aid certificate and police clearance. It also trains people to meet these qualifications.

Chappel continued: “There are a number of carers applying for jobs with Ubercare who are looking for extra work and it gives them the opportunity to fill in those spare moments. A lot of our carers already work in the industry and are experienced.”

President of the Australian Association for Social Workers South Australian branch Mary Hood said: “One of the major difficulties is navigating the services that try to put one side in touch with the other.

“There seems to be a sense amongst older people that they want to retain their ability to choose and there is a negative sense associated with being grouped with a lot of other people in aged care facilities that are not idela.

“Having something that brings the services to people’s home not only gives them that added benefit of feeling more independent, it’s also cheaper too.”




Reece Armstrong is a reporter for Digital Health Age. Coming from the North East of England, Reece has an MA in Media & Journalism and a BA in Popular & Contemporary Music from Newcastle University. Reach him on Twitter or email via:

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