New digital solution could save NHS millions every year

Digital services provider, IEG4, has launched a digital solutions tool to help deliver efficiencies for Clinical Commissioning Groups (CCGs), improve patient care and also improve Delayed Transfer of Care (DToC).

The Continuing Healthcare Checklist and the Decision Support Toolkit (CHC2DST) has been developed in collaboration with five Cheshire CCGs as well as Harrogate and District NHS Foundation Trust. The cloud-based software digitises the Continuing Healthcare assessment, a typically paper-based manual process completed by healthcare professionals. The process can often cause delays and poor service provision to both patients and carers alike. CHC is free care, fully funded by the NHS that takes place outside of the hospital and is usually intended for those with long-term conditions or who are at an end-of-life stage.

The new system is expected to deliver efficiencies in excess of £1 million every year.

CHC2DST assists communication for multi-disciplinary teams, helping to improve decision making speed and accuracy and reduce hospital discharge delays. The software eliminates delays caused by incomplete paperwork, enables effective work allocation, follow-up scheduling and improved accuracy and retrieval of completed CHC and DST.

The new system can also help cut processing costs by reducing inefficiencies and reduce legal appeals through better record keeping.

Charles MacKinnon, healthcare director at IEG4, commented: “We’ve worked closely with Cheshire and Harrogate NHS organisations over the past 8 months to develop our CHC2DST solution to revolutionise the Continuing Healthcare process. Promising huge benefits to patients, carers and health and social care professionals alike, we’re thrilled to see our solution launched to the wider market today. DToC numbers are often the stick used to beat the NHS and inefficiencies only exacerbate these numbers. We know that an individual CCG could save in excess of £1million per annum, before including the likely impact of reducing DToC and improving efficiencies through collaboration. But, more important than financial benefits, we know that the physical and mental impact of an extended stay in hospital can take its toll, not just on the patient, but, on those that care for them. CHC2DST offers a solution to address this.”

Tracey Cole, head of Continuing Healthcare / Complex Care, South Cheshire CCG, included: “We are excited to be partnering with IEG4; improving discharge is not just about hospital efficiency, it’s about safer and better care. We want to showcase Cheshire as a great example of best practice being delivered; both in terms of being innovative and providing the highest quality patient care. We recognise the need to plug the gaps in technology to deliver a truly effective service to customers.”


Reece Armstrong is a reporter for Digital Health Age. Coming from the North East of England, Reece has an MA in Media & Journalism and a BA in Popular & Contemporary Music from Newcastle University. Reach him on Twitter or email via:

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