Partnership offers NHS patients health coaching

Health-tech company iPlato Healthcare has agreed to a partnership with Health Navigator, a lifestyle coaching service to help people with long-term health conditions.

The partnership will give NHS patients using iPlato’s services access to the Proactive Health Coaching (PHC) programme, designed by Health Navigator. The programme gives patients around 6 months of tailored one-to-one health coaching from NHS trained nurses. iPlato and Health Navigator hope that the programme helps patients manage their long-term health conditions through improved confidence and knowledge.

Patients with diabetes, coronary heart disease (CHD) and Chronic Obstructive Pulmonary Disease (COPD) for instance will be able to access care out of the hospital setting, potentially reducing pressure on emergency services and improving patients’ quality of life.

Following an approval by the relevant CCG patients will be offered tailored sessions by their GP practice. The coaching sessions will be delivered in-person and over the phone when and where it is most convenient for the patient.

People with long-term conditions are the most frequent users of healthcare services and account for 50% of all GP appointments and 70% of inpatient bed days.

The programme was trialled earlier this year with the NHS Vale of York Clinical Commissioning Group and the intervention group had 20-40% fewer non-elective admissions and 20-40% A&E attendances.

Mike Lewis, Chairman, iPlato Healthcare said: “We are delighted to announce this exciting new partnership with Health Navigator. We believe that our successful track record of introducing transformative interventions via our relationships with commissioners, CCGs and GPs paired together with their proven health coaching programme, can make a real difference to patients managing ongoing and complex health conditions.

The prevalence of long-term conditions is on the increase and many of these patients struggle to manage their disease effectively, finding themselves in and out of hospital and GP surgeries. Being able to transform the care of these patients via personalised health coaching offers obvious benefits to patients, enabling many to live fulfilled and active lives. It is important to also recognise the ways that it can benefit commissioners and tax payers by reducing pressure on the healthcare system. “

Joachim Werr founder of Health Navigator and A&E practitioner said: “By combining technology, advanced data analysis and high-quality nursing we can prevent almost every second unplanned care event for the most vulnerable patients. Most of all this service will benefit patients receiving their care through planned primary and community care as well increased as self-care instead of acute care. Our collaboration with iPlato will enhance the quality and accessibility of the PHC service and should be of interest for any health economy trying to shift unplanned hospital care to planned out of hospital care.”


Reece Armstrong is a reporter for Digital Health Age. Coming from the North East of England, Reece has an MA in Media & Journalism and a BA in Popular & Contemporary Music from Newcastle University. Reach him on Twitter or email via:

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