Philips announces results from telehealth program

Royal Philips announced the results of the Advancing Care Coordination & Telehealth Deployment at Scale (ACT@Scale) Program during the 19th annual International Conference on Integrated Care in San Sebastian, Spain.

Among the findings, four key areas were identified as most essential to scale-up and drive adoption of innovation across connected care and telehealth: citizen empowerment; stakeholder and change management; service selection; and sustainability & business models.

Examples of success across key areas showcased in the findings include the My Diabetes My Way online self-management platform for patients in Scotland, which has reached a high level of patient activation with 22,000 diabetes patients across the nation who can access their medical records online to manage their diabetes more effectively. The Basque Country regional stratification approach has also demonstrated success with its multi-morbid integration program, enabling patients with complex health and social care needs at high risk of hospital or care home admission, to lead fulfilled lives and improved clinical outcomes. The program has succeeded to scale up to 16,000 patients across the region by implementing technology solutions to provide access to personalised care plans based on clinical guidelines, and leveraging data from the EHR (Electronic Health Record).

ACT@Scale is an initiative that explores the organisational and structural processes needed to successfully implement care coordination and telehealth services on a large scale.

Published results of the three-year program across six European regions are now available, along with recommendations for best practices in connected care.

The World Health Organisation (WHO) has established the target goal of a 25% relative reduction in risk of premature mortality from cardiovascular diseases, cancer, diabetes, or chronic respiratory diseases by 2025 in Europe. Connected care is viewed by many governments as essential to enable more efficient, patient-centric and continuous care for the ageing EU population.

ACT@Scale aims to build on the expertise and experiences of the ACT program, leveraging tested collaborative methods and tools to implement improvements, and is fully aligned with the European Innovation Partnership on Active and Healthy Ageing objectives to deploy integrated care for chronically ill patients. The EU-sponsored project comprises 16 partners from eight EU countries, including 14 programs in six regions coordinated by Philips.

Carla Kriwet, chief business leader, connected care, Philips said: “The ACT@Scale program delivers a clear methodology for service quality improvement with EU-wide evidence-based recommendations for coordinated care and telehealth deployment, and further demonstrates our commitment to help care providers and societies implement and scale innovative delivery models to support tens of thousands of elderly or people living with chronic conditions in different local settings. We look forward to sharing the outcomes of this study that can be successfully replicated across the European Union. The synergy of Philips’ Connected Care business and Research helps us to scale high impact projects together with our customers.”

The ACT@Scale handbook contains recommendations to achieve change at scale, and spotlights examples of success. It identifies processes, structures and ways of working across the six participating European regions. Insights and recommendations can be used to build large scale deployment across Europe and beyond.

Prof. Stan Newman, vice-president (international), City, University of London, said: “We cannot underestimate the efforts made by healthcare organisations in bringing about change in practice in healthcare. Connected care is disruptive to many aspects of current health care practice and overcoming resistance to change and persuading healthcare professionals, patients and their families as well as managers and those who finance care is not an easy task. The ACT@Scale handbook contains a host of important recommendations to achieve change at scale and provides an impressive insight into some of the best successes in Europe in care coordination and telehealth to date that we can continue to leverage for future deployments.”


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