Philips as signed a 14-year managed service agreement with County Durham and Darlington NHS Foundation Trust (CDDFT) to offer services in imaging and cardiology across four sites.
The partnership is aimed to support the delivery of care that provides the best in both patient outcomes and experiences, as well as user experience and system efficiencies. On-site activities and technology installations are due to commence this month.
Sue Jacques, chief executive, County Durham and Darlington NHS Foundation Trust (CDDFT): “This partnership is a real game changer for us and we look forward to what we hope will be an exciting 14 years with Philips. Having worked closely with Philips to identify what we needed from a long-term partnership, we have a clear plan on how to maintain and advance our services while strengthening our culture of continuous improvement. CDDFT is committed to ensuring the best possible patient care for the people we serve in the county, and we believe the best way to meet this commitment is through this long-term partnership.”
Following a procurement and negotiation process over the last 18 months, Philips and the Trust collaborated to develop a strategic direction and ensure the managed service contract design supports the delivery of key priorities: best health outcomes for patients, best patient experience, best employer and best efficiency. During the initial set up phase of the managed service partnership, Philips and the Trust agreed joint targets to help monitor progress against those key areas. After award of preferred supplier status, Philips facilitated a deep-dive and stakeholder engagement through the Philips signature Co-create process to ratify the needs of the service now and for the foreseeable future.
Stephanie Holden, managed services director of Philips UKI said: “We’re honoured to be working with County Durham and Darlington NHS Foundation Trust, and we share their vision of improving people’s lives across the region. Having worked with the teams at Bishop Auckland and Darlington Memorial Hospitals to aid their repatriation of the MRI service and give them access to the latest technology, we believe the expansion of our partnership will help provide the best long-term support possible to patients and staff alike. Having recently agreed an 11-year partnership with Wye Valley NHS Trust to develop their radiology services, this is an addition to the growing portfolio of strategic partnerships between Philips and the NHS.”