Digital record sharing and a new patient tracking module allowed urgent care clinicians in South Gloucestershire to see half of all its patients within one hour in January.
Record sharing via EMIS Web is helping Yates Minor Injuries Unit save hours of time. The unit is the only second service in the UK to use the patient tracking module. In January, the service was able to see and treat 99% of all its patients within four hours, exceeding the government target of 95%. The system enables the service to see how long people have been in the unit, making it easy to monitor waiting times.
Yates Minor Injuries Unit sees between 60 and 80 walk-in patients every day.
Before record sharing was introduced, staff would have to take each patient’s medical history. The team now has access to the GP record held by 28 local practices, letting them see recent episodes of care and their current medication.
EMIS Web has also improved the unit’s safeguarding procedures to protect vulnerable adults and children.
Unit matron Jason Broadley explains: “A large part of what we do involves ensuring that we protect children and adults from emotional, physical and financial abuse. This system has streamlined the process as it ensures all the information about an individual is joined-up, they only need to tell their story once and we know the other professionals involved in their care quickly. In some cases, it has halved the time needed.”
The unit has developed triage templates, allowing them to discharge people when appropriate to do so. Notes can also be easily added to the system, rather than having to be handwritten.
Broadley continued: “The new module also brought together the different flow charts we need to follow for the various actions we may need to take which ensures an accurate process.The system has also standardised the paperwork which means we can treat people more quickly as the information is in front of us when we need it and it is up-to-date and accurate.”
Ian Taylor, chief operating officer for EMIS Group said: “We know that by providing clinicians with up to date and accurate information, they can provide safer, better patient care. It’s great to hear about the benefits that EMIS Web and the Patient Tracker module is offering to such a vital urgent care service – South Gloucestershire is leading the way and showing the difference that technology can really make.”