Research suggests IT security a barrier for health workers

IT security challenges are hindering the ability of a sizeable amount of healthcare workers to do their job, according to a survey from Capita.

‘The State of IT – The Employee Verdict’ suggests IT departments continue to face a balancing act between employee productivity and security – 45% of workers state that their company’s security policies make it more difficult to do their job.

The survey says 27% of UK healthcare workers are allowed to work remotely whenever they want, which also uncovers employee attitudes to remote or flexible working and the challenge employers face meeting their expectations of IT to do so.

The report reveals that almost two thirds of healthcare workers (65%) would like the option to work remotely, citing a better work-life balance (60%), reducing their transport costs (46%), and carbon footprint (38%) as their biggest drivers for doing so.

Joe Hemming, executive officer, Capita IT & Networks, said: “Today’s workforce is increasingly demanding the ability to work wherever and whenever they want. In the long run, an inability to offer remote, flexible working could leave an organisation watching some of its best employees heading for the exit. At a time when employee retention and productivity is front of mind for many organisations, it is imperative that they have the policies in place that encourage rather than hinder flexible working practices.

“Employers who decide to implement remote working need to find the right way to roll out and manage the process in practice. Undoubtedly, remote and flexible working poses a multitude of potential security threats – the challenge facing organisations is being able to mitigate the risks while meeting employees’ remote working expectations. The onus is on organisations to provide an IT experience that is fit for today’s workforce, with the key requisites of flexibility, security and self-service. Through providing the employees with the right tools to do their job there is a clear opportunity to drive workforce productivity.”

Providing a great IT experience is central to ensuring productive remote working, with many workers preferring to use their own personal devices. In the GDPR era, the research reveals that many organisations are still wary of Bring Your Own Device (BYOD) with only just over a third (39%) of UK healthcare workers saying they have the option to use their own device at work, but only 10% stating they are rewarded or encouraged to do so.


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