Dukinfield Medical Practice has deployed speech recognition technology to enable doctors to spend more time with their patients.
The practice is using technology developed by conversational AI developer, Nuance Communications, to benefit its medical document workflow.
Nuance Communications’ technology lets Dukinfield staff process clinical documents more quickly and accurately. The practice’s six GPs were previously using digital voice recorders to dictate notes that were then transcribed by secretaries, a process both costly and prone to backlogs.
The speech recognition software lets GPs accurately transcribe detailed notes up to 95% of the time, a figure which is reportedly improving every time the software is used.
The time savings that the software is helping to create has enabled the practice to treat four more patients every day.
GPs have reported that patient letters are now much more detailed, providing a clearer view of the patent’s story which can lead to better care. The secretarial team are also able to concentrate on more patient-focused tasks.
Practice manager Julie Pregnall said: “Like many medical practices, we were facing the challenge of maintaining our high-quality patient care and serving the community against the backdrop of rising patient numbers. This meant that we needed to look at our processes to see where we could drive further efficiencies. With Nuance’s clinical speech recognition solution, we’ve been able to improve the speed and quality of our medical records which previously were quite fragmented.”
Simon Wallace, chief clinical information officer at Nuance Communications said: “GPs have a difficult balancing act to play for medical records. Whilst they know that more detailed reports with greater context around the patient’s lifestyle can support better ongoing care, doctors are time poor and want to treat as many patients as they can in the time they have. I’m delighted that Dukinfield Medical Practice has seen such productive results – for the GPs, secretaries and patients alike – with little disruption to the way the doctors work.”