Virtual primary care service aligns with NHS work-life approach

Docly has announced it is to align with NHS England and NHS Innovation’s approach to rethink work-life balance for overburdened GPs.

The company offers messaging-based consultations to provide an alternative to video visits and are an integral part of the digital primary care ecosystem, keeping the benefits to both patients and GPs in mind.

Barnaby Poulton, managing director of Docly UK, said: “Docly strongly support and align with the decisions made by NHS England and NHS Innovations joint board meeting on 27th June, continuing to support overburdened GP practices. At Docly, we believe all areas can benefit from a safe, clinical guideline driven service, where a fast internet connection is not required. Our doctors and patients are seeing the real benefits of our service.”

A recent physician survey of mental health conducted by the BMA suggested that over a third of GPs live with conditions including depression, anxiety and burnout, with 80% of this group feeling that their work environment had contributed to their condition. Overall, nearly 90% of GP partners were considered to be at high or very high risk of burnout (Caring for the mental health of the medical workforce, 2019).

Docly aims to address this by enabling anytime messaging-based digital consultations by working in collaboration with practices, providing a digital first solution. This allows them to contribute to and access Docly’s network of doctors without requiring patients to deregister from their regular GP. It has online pre-consultation data collection tools, which give patients as much time as they need to explain and explore their symptoms through intelligent condition-specific questionnaires. The clinician then has the information they need without either the doctor or patient needing to be face-to-face in a primary care facility.

Docly promotes a Swedish approach to work-life balance, and has also launched #GenerationDocly – a social movement where doctors of all backgrounds can share their Docly experience in a collaborative environment.


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